Return & Refund Policy

1. Our Return Promise

We proudly offer a 14-day return and exchange policy on eligible products purchased from Qanzeto.com. If your order does not meet your expectations, you may request a return or exchange within 14 calendar days from the date your order is delivered.

Our goal is to ensure every customer shops with confidence knowing that their satisfaction is important to us.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The return request is submitted within 14 days of delivery.
• The product is unused and in its original condition.
• All original packaging, accessories, manuals, tags, and labels are included.
• The item shows no signs of misuse, damage, or alteration caused by the customer.
• Proof of purchase or order confirmation is provided.

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your return request.

3. Free Returns

We believe shopping online should be worry-free.

Qanzeto offers free returns on eligible orders. If your return meets the conditions outlined in this policy, you will not be charged any additional return handling fees.

Our support team will guide you through the complete return process to ensure a smooth experience.

4. Exchange Policy

If you would prefer a replacement instead of a refund, we also provide free exchanges within 14 days of receiving your order.

Products may be exchanged if:

• The wrong product was delivered.
• The product arrived damaged.
• The item has a manufacturing defect.
• You received an incorrect variant or color (where applicable).

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or suitable alternative may be offered.

5. Damaged, Defective or Incorrect Orders

Every order is carefully inspected before shipment. However, if your package arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photographs of the product.
• Photos of the packaging (if damaged).
• A brief description of the issue.

Once verified, we will arrange a replacement or refund at no additional cost.

6. Refund Process

After we receive and inspect your returned item, your refund request will be processed.

Approved refunds are generally issued through the original payment method whenever possible.

Refunds may be processed for payments made using:

• Cash on Delivery (COD)
• Bank Transfer
• Debit or Credit Cards
• Easypaisa
• JazzCash
• Other supported payment methods

Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account after approval.

7. Non-Returnable Items

For hygiene, safety, or other operational reasons, certain items may not be eligible for return or exchange where permitted by applicable law.

Returns may not be accepted for products that:

• Have been used or damaged after delivery.
• Are missing original packaging or accessories.
• Show signs of misuse or unauthorized modification.
• Were purchased as final sale or clearance items (if clearly stated).

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled but may still qualify for return according to this Return & Refund Policy.

9. Delivery Information

We currently deliver throughout Pakistan with FREE shipping on all orders.

Standard delivery time is approximately 2–5 working days, depending on your location and courier operations.

Deliveries are handled through trusted courier partners including TCS and Leopards Courier.

10. How to Request a Return

To initiate a return or exchange, simply contact our customer support team with:

• Your full name.
• Your order number.
• The reason for the return or exchange.
• Photos of the product (if applicable).

Our team will review your request and provide detailed instructions for the next steps.

11. Customer Responsibilities

Customers are responsible for providing accurate delivery information when placing an order. If incorrect shipping details result in delivery issues, additional verification may be required before processing returns or replacements.

We encourage customers to inspect their package upon delivery and report any issues promptly.

12. Our Commitment to Customer Satisfaction

At Qanzeto, trust is the foundation of every customer relationship. We strive to provide premium-quality products, transparent policies, secure shopping, and responsive customer support.

If you ever experience an issue with your order, our team will work diligently to provide a fair and satisfactory resolution.

13. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, operational requirements, or legal obligations. Any updates become effective immediately upon publication on this page.

14. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Qanzeto.com
Near Rescue 1122 Office,
Main Boulevard, Vehari,
Punjab, Pakistan

Email: qanzeto@gmail.com
Phone: +92 300 0888065

You may also contact us through our website contact form or WhatsApp support. Our customer support team is always happy to assist you.