Cancellation Policy

1. Order Cancellation Before Shipment

Customers may request to cancel their order before it has been packed or dispatched. If your cancellation request is received before shipment, your order will be cancelled without any cancellation charges.

We recommend contacting our customer support team as soon as possible after placing your order to maximize the chances of successful cancellation.

2. Orders Already Shipped

Once an order has been processed and handed over to our courier partner, it can no longer be cancelled because it is already in transit.

If you no longer wish to keep the product after receiving it, you may request a return in accordance with our Return & Refund Policy, provided the product meets the eligibility requirements.

3. Cash on Delivery (COD) Orders

Customers who choose Cash on Delivery (COD) may cancel their order before shipment by contacting our support team.

We kindly request customers to place COD orders only when they are confident about completing the purchase, as unnecessary cancellations affect delivery operations and product availability for other customers.

4. Prepaid Orders

Orders paid through Bank Transfer, Debit/Credit Cards, Easypaisa, JazzCash, or any other supported payment method may also be cancelled before shipment.

If the cancellation request is approved, the payment will be refunded through the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

5. Cancellation by Qanzeto

Although uncommon, Qanzeto reserves the right to cancel an order under certain circumstances, including but not limited to:

• Product becomes unavailable or out of stock.
• Pricing or product information errors.
• Incomplete or incorrect customer information.
• Payment verification issues.
• Suspected fraudulent or unauthorized transactions.
• Circumstances beyond our reasonable control.

If we cancel your order, you will be notified promptly and any eligible prepaid amount will be refunded in full.

6. Modification of Orders

Before your order has been dispatched, you may request changes such as:

• Updating the delivery address.
• Correcting contact information.
• Changing product variants, colors, or quantities (subject to availability).

Once the order has been shipped, modifications may no longer be possible.

7. Failed Deliveries

If a delivery cannot be completed due to incorrect address information, customer unavailability, refusal to accept the parcel, or repeated unsuccessful delivery attempts by the courier, the order may be cancelled and returned to us.

Our customer support team may contact you before taking further action whenever possible.

8. Refunds After Cancellation

If a prepaid order is successfully cancelled before shipment, any eligible refund will be processed after verification.

Refunds are generally issued through the original payment method whenever possible. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

9. How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible with the following information:

• Your full name.
• Order number.
• Registered phone number or email address.
• Reason for cancellation (optional but appreciated).

Our team will review your request promptly and confirm whether your order is eligible for cancellation.

10. Our Commitment

At Qanzeto, we value transparency, fairness, and customer satisfaction. We strive to process every order quickly while providing flexible solutions whenever changes or cancellations are required.

Our goal is to make your shopping experience secure, reliable, and stress-free.

11. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices. Any updates become effective immediately upon publication on this page.

12. Contact Us

If you have any questions regarding order cancellations, modifications, or refunds, please contact us:

Qanzeto.com
Near Rescue 1122 Office,
Main Boulevard, Vehari,
Punjab, Pakistan

Email: qanzeto@gmail.com
Phone: +92 300 0888065

You may also contact us through our website contact form or WhatsApp support. Our customer support team will be happy to assist you.